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Customer Satisfaction Survey

We commenced surveying customers in 2011 to gather feedback on how we are doing.

We conduct a telephone survey of a sample of Personal Estate customers, and/or any person nominated by SACAT to communicate with Public Trustee on the protected person’s behalf, in May each year. This has proven to be the best way to gain valuable feedback which is critical to the continuing improvement of our services. This feedback is used to improve services.

View the 2018 survey results here (PDF, 891kB)