Public Trustee is committed to excellence when providing services to customers.

Our staff strive to meet the needs of our customers in a professional and ethical manner with courteous and efficient service.

Principles we live by to get the TICK from our Customer:

Timely and responsive communication

• we get information to you quickly
• we answer your queries quickly
• we give you the information you need when you need it and the way you need it
• our information is accurate on our website and promotional material

Interested

• we listen
• we are always polite, positive and respectful
• our facilities are welcoming

Cases managed well

• our information is accurate and we manage our records in accordance with government adequate records management practices
• we partner with you to manage your affairs/estate and to meet your needs
• we prepare individual case plans
• we ensure that all personal information is recorded accurately and kept secured
• we provide seamless services across our organisation

Keen to help

• we strive to work with you to help solve problems
• we find the person who can help you as quickly as possible
• we communicate regularly on what we can or can’t do for you

Your feedback is important – please tell us what you think.