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Message to Customers

Dear Valued Customers

In the District Court this morning, a former employee of Public Trustee, Alana Bartels, was sentenced to five years and six months imprisonment with a non-parole period of two years and six months for a series of dishonesty charges.

The sentence imposed reflects the seriousness of these offences.

Following Ms Bartels’ arrest, Public Trustee implemented a number of measures to strengthen processes and reduce the risk of further corruption and misconduct, and work in relation to improving our practices and procedures is ongoing.

For any customers who wish to enquire about this matter, there is a dedicated information line that you should contact on 08 8226 9280. Enquiries can also be made through our website at http://publictrustee.sa.gov.au/contact-us/request-for-information/

I would like to thank those staff and investigators whose hard work and dedication have been essential to resolving this matter.

Debra Contala
Public Trustee